Student Care

Student Care

We’re here to make your online experience as in-person as possible

At BIU, we’re with you every step of the way, from the day you confirm your enrollment until graduation. A real team that answers your questions, tracks your progress, and is always by your side. We’re the most in-person online university possible.

Results That Back Up Our Support

Our support model is reflected in numbers that speak for themselves.

A real, accessible team that’s on your side

At Student Care, you’re not just a number. A dedicated team supports you from day one: they welcome you, guide you through the platform, and closely monitor your experience so you can move forward with confidence at every stage of your career.

How We Support You at Every Stage

Welcome and Onboarding

We welcome you with Welcome Week, personalized contact within your first 72 hours, and access to the platform starting in week zero.

Platform Support

Access to Blackboard, login credentials, Office 365 activation, and technical support whenever you need it.

Well-being and Retention

Personalized guidance, close follow-up, and activities that help you stay on track throughout your academic journey.

Always-Open Communication Channel

Support via WhatsApp and email, daily follow-ups, and an Open Classroom where you can get your questions answered in real time.

Open Classroom: Get Your Questions Answered in Real Time

An open space for our students, with no need to schedule an appointment. Log in whenever you need to and receive personalized support.

Wednesdays · 9:00 – 11:00 a.m. (Miami time)

Saturdays · 10:30 a.m. – 12:30 p.m. (Miami time)

Your success is our priority. No matter where you are, at BIU you’re never on your own. Together, we make your progress possible.

Request the login link at [email protected]!

Real Stories from BIU Students

Behind every number is a person. Hear firsthand how Student Care’s support makes a difference in the experience of those who are already part of BIU.